Quality Coordinator

Job Summary:

We are seeking a Quality Coordinator to join our team. The successful candidate will be responsible for ensuring that our products meet the highest standards of quality before they are shipped to our customers. As a Quality Coordinator, you will be responsible for promoting quality standards, conducting tests and inspections, documenting and communicating findings, making recommendations for improvements, and supporting the team through action plans.

Essential Duties and Responsibilities:

• Support the development of quality systems for any existing products, new products, and/or technologies to ensure that the product meets customer needs

• Participate in, maintain, and recommend improvements to procedures/processes that support quality system requirements

• Promote companywide customer centric mindset, including participation in initiatives to engage and update decision makers

• Understand the customer’s needs and translate them into a proactive support strategy

• Uncover actionable insights to improve customer experience, increase efficiency and effectiveness

• Serve as escalation point for customers/employees with technical issues to ensure they are resolved quickly

• Participate to develop and assist with actions towards customer and internal corrective and preventative actions

• Administer/Participate in internal communications (written/verbally/in-person) to help interpret data, escalate issues, and drive action items

• Prepare quality documentation and reports by collecting, analyzing, and summarizing information and trends including, but not limited to, failed processes, stability studies, recalls, and corrective actions for consumption by customers, employees, and all levels of the management team

• Conduct audits of processes, perform testing and inspections of incoming materials, in-process products, and finished goods to ensure that they meet our quality standards

• Exercise Statistical Process Control through data entry, modifications, analysis, interpretation, and reporting to dive improvements, reduce variation, and tighten processes

• Other duties as assigned

Requirements:

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred

• 3 – 4 years of experience in a quality assurance role preferred

• Knowledge of quality control processes and procedures

• Ability to read and interpret work instructions, technical drawings, and specifications

• Strong attention to detail and ability to identify, escalate, and document quality issues

• Excellent communication skills, both verbal and written

• Proficient in MS Office, MS Word, MS Excel and PowerPoint

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Working Conditions:

The Quality Coordinator will work in a manufacturing environment that may require standing, walking, and bending for extended periods of time. The coordinator may also be exposed to loud noises, dust, and fumes from the manufacturing process. Personal protective equipment (PPE) will be provided and required to be worn in designated areas. The coordinator may be required to work flexible hours or overtime as needed to support production and quality objectives.

Physical Requirements:

The Quality Coordinator must be able to perform the following physical requirements with or without reasonable accommodation:

• Stand, walk, and bend for extended periods of time

• Lift up to 50 pounds

• Use hands and fingers to handle, feel, or operate objects, tools, or controls

• Visually inspect products and read technical drawings and specifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Direct Reports:

The Quality Coordinator does not have any direct reports. However, the coordinator will work closely with production and engineering teams to identify and resolve quality issues. The coordinator may also be required to provide guidance and training to other employees on quality control processes and procedures.

Highwood USA offers additional benefits such as:

• Medical and Prescription Drug coverage

• Dental and Vision

• Life and Disability

• Paid Holidays

• Paid Time Off

• 401k Employer Match